[cs_content][cs_element_section _id=”1″][cs_element_row _id=”2″][cs_element_column _id=”3″][x_feature_headline level=”h4″ looks_like=”h4″ icon=”question-circle”]FAQ[/x_feature_headline][x_accordion][x_accordion_item title=” Q: How do I sign up?” open=”false”]

A: You can pick up a card at any participating location listed on the locations page. Once you have a card, you can register it online at mygorewards.com/register or on your mobile app.

[/x_accordion_item][x_accordion_item title=” Q: Does it cost anything to become a member?” open=”false”]A: No, there is no cost for becoming a member.[/x_accordion_item][x_accordion_item title=”Q: Why do I have to register my card?” open=”false”]A: Registration allows you to track your account activity, such as points balance, simply by logging in. It also allows us to replace your card in the event it is lost or stolen. As a registered member, you can also elect to receive special offers and promotions via email. Card registration is required to redeem rewards.
[/x_accordion_item][x_accordion_item title=” Q: What are Go Reward$ and how do I earn them?” open=”false”]A: Every time you make a purchase, you are awarded 3 points for each dollar spent in store. You will automatically earn 100 points when you register your card. When you reach 500 points, you can redeem those points for a 25¢ per gallon discount on your next fuel purchase valid up to 20 gallons, and then your points balance resets to zero. After your 3rd visit, you will automatically earn a free Ice Mountain 16.9oz water. From time to time, we may provide special rewards upon registration.
[/x_accordion_item][x_accordion_item title=”Q: Is there anything that I don't earn points for?” open=”false”]A: Points are not earned for non-food items such as taxes, alcohol, tobacco, lottery, fuel, or on purchases made using rewards dollars and gift cards. Some additional exclusions may apply.
[/x_accordion_item][x_accordion_item title=”Q: What happens if I don't have my card with me when I visit the store?” open=”false”]A: If you have registered your card, you will be able to look up your rewards account by the phone number used to register the card. You will be able to redeem rewards and earn points for purchases made during that visit using your phone number as alternative ID. You can also use the “Tap to check in” button available on our mobile app. You will get a 3-digit code to tell the cashier.
[/x_accordion_item][x_accordion_item title=”Q: What happens if I lose my card?” open=”false”]A: If you lose your card simply visit the nearest Go Reward$ location for a replacement. Tell our team member that you lost your card. The team member will give you and new card and a phone number to call to transfer your old card’s information and rewards balance to your new replacement card. It is important to note that this will only work if your card is registered.
[/x_accordion_item][x_accordion_item title=” Q: Will my points and prizes earned expire?” open=”false”]A: Points and any rewards balance will not expire. Free food items will expire 90 days after the date they were earned. Go Reward$ Cards will expire after one year of inactivity unless otherwise specified.
[/x_accordion_item][x_accordion_item title=”Q: How do you know how many points you have earned?” open=”false”]

A: To view your balance at Go Rewards Account Balance.  Select the “Check Your Balance” button and enter your card number found on the back of your card. Once logged in, your balance will show in the Account balance box. Alternatively, your points will show on the bottom of your receipt at any Go Reward$ location.

[/x_accordion_item][x_accordion_item title=”Q: Who can I contact if I have a problem with my card?” open=”false”]A: You may contact us at support@mygorewards.com.
[/x_accordion_item][x_accordion_item title=”Q: I get an error message when registering my card. How can I prevent this?” open=”false”]A: When you input the card number, do not include any spaces. If you are still having difficulty, please contact us at support@mygorewards.com and we will assist you.
[/x_accordion_item][x_accordion_item title=”Q: What do I need to register my card?” open=”false”]A: When you register your card, you will be asked to provide the card number and registration code from the back of the card.
[/x_accordion_item][x_accordion_item title=” Q: Where can I find my card number or registration code?” open=”false”]A: Both can be found on the back of your Go Reward$ Member Card. The card number is the 16-digit number and the registration code is the 6-digit number.
[/x_accordion_item][x_accordion_item title=” Q: After I register what do you do with my information?” open=”false”]A: We use this information to send you exciting offers and timely promotions. We also use it to send updates on changes to the program and to keep you updated on your account activity. Your phone number is necessary to look up your account in case you leave your card at home. Please note that we will never share your information with a third party.
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